Terms & Conditions

Covid 19 - delivery times are accurate at the time of publishing but are sometimes taking longer due to circumstances beyond our control. Please check with us if your order is time critical. Your patience is appreciated.

About Us

Aerofoil Design & Management Ltd are completely dedicated to your total satisfaction. We have been involved with the supply, delivery, and installation of office and contract furniture since 1982, and have a wealth of experience and knowledge to assist our customers. We have a showroom and warehouse facilities in Sittingbourne, Kent where you can see some of the products that we offer, by appointment.

If you feel that you would like more information or assistance, please contact our team on the numbers below. Outside of normal business hours our phones are diverted to a member of the team, so we can usually assist you if required.

This web site is owned and operated by Aerofoil Design & Management Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Aerofoil Design & Management Ltd
Unit 14, Stadium Business Park Castle Road Sittingbourne, Kent ME10 3BG United Kingdom
Phone: +44 (0) 1634 304403
Fax: +44 (0) 808 280 1773
Email: sales [at] aerofoil [dot] net
VAT Registration Number GB 522 969 032


Company number: 7056230

Find us on the map:

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We deliver most orders using our own Delivery and Installation Team. However, we reserve the right to use third party transporters or installation contractors to assist us where deemed necessary.

Orders over £1000 will be delivered and the product assembled without further charge*. For orders under £1000 we will deliver and assemble your furniture if required, but there will be a charge of £50 towards our costs*.

*Please Note: Our delivery and installation offer is for delivery during normal working hours, At our discretion, to a clear area, and to the ground floor, or other floor via a suitable lift. We can work around these problems but additional charges may apply. Call us if you have any questions or any doubts.

You may place orders with us confident that if there were any issues concerning installation, we would contact you for approval prior to processing the order. You will have the opportunity to cancel the order if any charge is not acceptable.

Orders under £100 (excluding VAT) will incur a delivery charge of £20 (+VAT), and between £100 and £200, (excluding VAT) there is a £10 (+VAT) delivery charge. Depending on the item, Delivery is to Kerbside only, although we will aim to deliver to the Ground Floor entrance where possible, and where safe to do so. Distribution and assembly of the product will be the responsibility of the customer, although we are happy to consider to this for you, subject to agreement and payment of an additional charge.

All orders in Cornwall, Devon, and outside mainland England are subject to review, and we reserve the right to make additional charges to cover the cost of delivery and, where applicable, installation, outside of this area.

All enquiries and orders will be considered on their own merit so please don't hesitate to contact us for further advice and assistance before making your decision.

No claim will be entertained for damage to or shortage of goods found on delivery unless notification of such damage or shortage including fullest particulars of advice note number and package condition is made to the Company within seven days of receipt. The package and contents should be retained for examination.

Delivery Schedule

Some of our furniture products are available either from our stock, or directly from our suppliers and these will normally be delivered within 5-10 working days, depending on location.

However many other products are manufactured to order due to the large number of options and choices available, and this can take between 3 - 6 weeks, depending on the item concerned. We have endeavoured to make specific delivery times clear within the catalogue, however please don't hesitate to call us or email us should you need more information or clarification.

Please understand that any delivery time quoted is our best estimate and we can't guarantee exact dates as they are affected by matters outside our control. If you require your furniture for a specific date please check with us and we will advise on the best course of action.

Additionally, we are sometimes able to assist with furniture on a temporary basis if we are unable to meet your required dates. Please contact us for information.

Back Orders

If your item is not a stock item, we will order it for you from our suppliers. You will always be advised of the expected delivery date with the option to cancel your order if you would rather not wait, or we can discuss the possibility of temporary furniture if we can assist.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, you will be transferred to Paypal's secure server where credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach their computer. They are not held in clear text on any web site.

Guarantee

We are proud of our reputation and have many references to support the quality of our service. We guarantee your satisfaction. All of our products come with at least a 12 month guarantee, and in many cases a Five Year manufacturer's Guarantee is offered, in which case it will be specifically stated on the product information.

We have our own delivery/ installation team whom will normally deliver all of the products that we sell. We guarantee the quality of the service that we provide. However, if ever you are unhappy, please do contact us as soon as possible and we will deal with your concerns immediately.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1634 304403 (International +44 +44 (0) 1634 304403) or fax us on +44 (0) 808 280 1773 or write to us at Unit 14, Stadium Business Park Castle Road Sittingbourne, Kent ME10 3BG United Kingdom

Privacy Policy

Aerofoil Design & Management Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Any Buyer purchasing Goods via our Online Shop has the right to change their mind, and the Company will always endeavour to ensure Buyers are satisfied with their decisions, and the purchases that they make from us. However, it should be noted that many furniture products advertised on this site are manufactured by our suppliers to our customer's specific requirements, due to the enormous variety of sizes, options and choices of fabrics and finishes. As a result of this, after the first 24 hours, order cancellations are not normally possible without costs being incurred, and any refunds are at the absolute discretion of the Company Management.

If the Buyer contacts the Company within 24 hours of placing an order via our Online Shop, (by 12:00 Monday for weekend orders) by email, fax or letter, stating clearly that they wish to cancel their order, quoting their Name, Company, Address, Contact Telephone Number and Order Reference, the Company will normally action this request without any cancellation charges, refunding any money paid.

Once the goods have been delivered to the Customer, the Buyer has 7 days from receipt, to contact the Company and request that the Goods be returned. In these circumstances, the Buyer must make their request to the Company in writing, by letter, email or fax, stating the reason for the return, and whether they wish to return the Goods themselves, or have the Company collect them. We always aim to be reasonable, and any request will be reviewed by Company Management.Depending on whether the goods have been specially produced or are stock items, a decision will be made and the Buyer contacted and advised of a proposal /decision, within 24 hours.

If accepted for return, Orders for goods placed in error or unwanted, but unused and in their original packaging will typically incur a minimum handling fee of 15% of the sales value of the Goods, subject to a minimum fee of £50 + Vat. Orders for goods placed in error or unwanted, but unpacked, assembled and/or used will incur a minimum cancellation fee of 50% of the sales value of the goods, plus any disassembly costs, subject to a minimum fee of £50 + Vat.

In this circumstance, The Company will normally collect the Goods, disassembling them as required, at the Buyer's expense. This charge can be confirmed in advance, upon request.

No claim will be entertained for damage to or shortage of goods found on delivery unless notification of such damage or shortage including fullest particulars of advice note number and package condition is made to the Company within seven days of receipt. Failure to do so, will free the Company from liability from such claims.The package and contents should be retained for examination.It would be helpful if digital photographs could be obtained of any damage to goods or packaging to support any claims. If the delivery is made to a third party, the seven day period starts on the day after delivery to the third party.

The Company shall not be liable for any loss or damage whatsoever, direct or indirect, arising out of any defect in any goods sold unless such loss or damage is caused by the negligence act, omission or wilful default of the Company.

Remittance Terms

Approved Account customers are able to order furniture via our On-line facilites up to current Credit Limits. If in doubt. contact our Sales Team for confirmation of current Credit availability.

All Non Account customers will be expected to pay with order, either by Paypal, a Credit Card or Debit Card, or by making a Bank Transfer:

Aerofoil Design & Management Ltd can offer excellent finance packages to customers, subject to status, which include Lease Rental, Lease Purchase and Hire Purchase. Details are available upon request.